RETURN & ECHANGE POLICIES
RETURN POLICY FOR ALL SMARTWATCHES
Requests for refund or exchange for cases, holsters, and pouches due to preferred fitting will be charged a 15% restocking fee. Improper fitting due to extended part(s) and/or alteration(s) made to the original factory-made cellular devices will also be charged a 15% restocking fee.
All requests for refunds / replacements / exchanges must be made within 30 days of receipt of the product to info@bboldband.com or at 1-800-505-0639. Please refer to our Returns Standards to determine if your item is defective. Any orders past the 30 day period must comply with our warranty policy. All items must have a valid RMA number to qualify for refund/ replacement / exchange. Packages returned without a valid RMA number are the not responsibility of bboldband.com. Unauthorized items sent back attached or unattached to the authorized items are also not the responsibility of bboldband.com. Unauthorized items will be held up to 60 days for the customer until customer claims them by covering shipping costs back to them. After the 60 day period, they will be disposed of at bboldband.com’s discretion.
The RMA number must be marked on the outside of the package containing the returned product to be accepted. There will be no refunds on shipping for any reason. All non-defective merchandise will be charged 15% RESTOCKING FEE unless specified otherwise. All returned items must All returned items must have ALL ORIGINAL ACCESSORIES AND PACKAGING including manuals, software, and etc, unaltered and/or tampered with, in order to qualify for replacement.
Product defect that is attributable to any failure or damage which is beyond the reasonable control of bboldband.com is not covered by warranty and is ineligible for any refunds, replacements and/or exchanges. Any shortages, errors, or damages made to the shipment must be notified to bboldband.com within 30 days of receipt of the package. Any and all damages not reported prior to requesting the RMA number will be purchaser’s responsibility and may be subtracted from total refund amount. Please ship the authorized item(s) with proper encasing or packaging to ensure the integrity of the items enclosed with the RMA number clearly visible on the outside of the package.bboldband.com is not liable for any damages and/or losses in transit to our warehouse.
Please note that packages refused without prior notice will be charged accrued shipping charges accordingly even if free shipping method was chosen. Customers choosing UPS methods may also accrue surcharges applied from UPS for refused packages. This also applies for incorrect address, undeliverable address, expired forwarding service and others that requires for reshipment that customer has control over. If incorrect delivery was due to US Postal Service error, please contact your local postal facility for necessary corrections and or complaints so that we can ensure the proper delivery of our future shipments to you. If incorrect delivery was due to UPS error, please let us know as soon as possible so that we can claim for the package and assist you to redirect the shipment or have a new shipment set up for you.
Orders with exchanges and replacements do not qualify for refund on those exchanged or replaced items. All warranty replacement, exchanges and refunds are within stated period from the date of the original order. Replacements and exchanges are changes made to the original order and do not count as “new” order.
RETURN POLICY ON ALL PRODUCTS
All requests for refunds must be made within 30 days of receipt of
the product to info@bboldband.com or at 1-800-505-0639. Any orders
past the 30 day period must comply with our warranty policy. All items
must have a valid RMA number to qualify for refund. Packages returned
without a valid RMA number are the not responsibility of bboldband.com . Unauthorized items sent back attached or unattached
to the authorized items are also not the responsibility of bboldband.com.
Unauthorized items will be held up to 60 days for the customer until customer claims them by covering shipping costs back to them. After the 60 day period, they will be disposed of at bboldband.com ’s discretion.
The RMA number must be marked on the outside of the package containing the returned product to be accepted. There will be no refunds on shipping for any reason. All non-defective merchandise will be charged 20% RESTOCKING FEE unless specified otherwise. All returned items must All returned items must have ALL ORIGINAL ACCESSORIES AND PACKAGING including manuals, software, and etc, unaltered and/or tampered with, in order to qualify for replacement.
For Dicapac and Otterbox products, theirs is only return for defect if the package has been opened. Please contact us directly for exchange on defective units.
Orders with exchanges and replacements do not qualify for refund on those exchanged or replaced items. All warranty replacement, exchanges and refunds are within stated period from the date of the original order. Replacements and exchanges are changes made to the original order and do not count as “new” order.
RETURN POLICY ON DATA CABLE WITH SOFTWARE
All data products with software are not eligible for return if opened. Please read item specifications prior to your purchase as many are data cable and/or software only packages and/or is carrier specific. Not all functions or features will be available for all cellular models so please choose carefully. Please note that these items will only be authorized for replacement with same item if defective. While we may provide support or links that can be used, it is the sole responsibility of the purchaser to use the one provided or find other sources. We are not responsible for providing software or services, thereof relating to the use of the data products other than what is already provided on our site during the time of the purchase. To get a replacement on defective software CD (not driver cd), you must contact the software vendor.
Product defect that is attributable to any failure or damage which is beyond the reasonable control of bboldband.com is not covered by warranty and is ineligible for any refunds, replacements and/or exchanges. Any shortages, errors, or damages made to the shipment must be notified to bboldband.com within 30 days of receipt of the package. Any and all damages not reported prior to requesting the RMA number will be purchaser’s responsibility and may be subtracted from total refund amount. Please ship the authorized item(s) with proper encasing or packaging to ensure the integrity of the items enclosed with the RMA number clearly visible on the outside of the package.bboldband.com is not liable for any damages and/or losses in transit to our warehouse.
Please note that packages refused without prior notice will be charged accrued shipping charges accordingly even if free shipping method was chosen. Customers choosing UPS methods may also accrue surcharges applied from UPS for refused packages. This also applies for incorrect address, undeliverable address, expired forwarding service and others that requires for reshipment that customer has control over. If incorrect delivery was due to US Postal Service error, please contact your local postal facility for necessary corrections and or complaints so that we can ensure the proper delivery of our future shipments to you. If incorrect delivery was due to UPS error, please let us know as soon as possible so that we can claim for the package and assist you to redirect the shipment or have a new shipment set up for you.
Orders with exchanges and replacements do not qualify for refund on those exchanged or replaced items. All warranty replacement, exchanges and refunds are within stated period from the date of the original order. Replacements and exchanges are changes made to the original order and do not count as “new” order.
RETURN STANDARDS (CLICK HERE TO SEE FULL CHART)
Explains the conditions for products to be considered as acceptable
defect under iOSPartsDirects’ standard defective return policy. Orders
with exchanges and replacements do not qualify for refund on
those exchanged or replaced items. All warranty replacement, exchanges
and refunds are within stated period from the date of the original
order. Replacements and exchanges are changes made to the original order
and do not count as “new” order.
AUCTION BASED POLICIES FOR RETURNS
Amazon.com Returns Policies
All Amazon.com purchased items valued at over $75 must be returned to
the seller with a trackable shipping service. If the order is valued at
$100 or more, insure the shipment for the value of the merchandise and
ship your return with a signature shipping service. For items below $75,
we suggest a USPS delivery confirmation service. If a package doesn’t arrive and you don’t use a trackable method to
return or if you refuse the shipment as a method of return, we shall not
be held accountable to honor your refund request, fully.
eBay.com Returns Policies
- After reciving the item, contact seller within 14 Days.
- Refund will be credited as: Money Back.
- Return shipping to be paid by unless otherwise stated: Buyer pays return shipping.
- Return items within stated time.
- Items must be returned with all original packaging and accessories.
- Items must be in new condition. (or if used; items must be returned in ‘original condition’)
- Media items (for example, movies, music, video games, and software) must be unopened and still in their plastic wrap
- Musical instruments, televisions, and consumer electronics must have a UPC or serial number
Applicable fees and Why?
Buyer changes mind, buyer remorse, or price
difference: a 15% restocking fee is applied to buyer’s return. After 30
days, a 20% restocking fee applied.
What can I return?
You may return most new, unopened items sold and
fulfilled by Amazon.com within 30 days of delivery for a full refund.
Learn more about Return Policy
When will I get my refund?
Usually in about 2-3 weeks. Most refunds are
fully refunded in 3-5 days after we receive and process your return.
Learn more about Return Estimates